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Terms & Conditions



Last Updated: 31/07/2026

1. Introduction

Welcome to Innovative Greens ("we", "us", "our").

These Terms and Conditions govern your use of our website[innogreens.com] and the purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website.

2. Company Information

This website is operated by:

Company Name: [Innovative Greens]

Registration Number: [C79088]

VAT Number: [MT23925733]

Registered Address: [22, Valletta Road, Qormi]

Email: [info@innogreens.com]

Telephone: [+356 21485485]

3. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years of age.
  • You are legally capable of entering into binding contracts.
  • The information you provide is accurate and complete.

4. Products

We make every effort to ensure that product descriptions, photographs, pricing, and availability are accurate.

However:

  • Images are for illustrative purposes only.
  • Colour, size, design, and appearance may vary slightly.
  • Floral arrangements and gifts may vary according to seasonal availability.
  • We reserve the right to substitute products of equal or greater value when a specific item becomes unavailable.

5. Orders

When an order is placed:

  1. You will receive an order confirmation email.
  2. The confirmation does not constitute acceptance of your order.
  3. Acceptance occurs when we dispatch the goods or confirm fulfillment.

We reserve the right to:

  • Refuse any order;
  • Cancel suspicious or fraudulent transactions;
  • Limit quantities purchased;
  • Correct pricing errors.

If an order is cancelled after payment, a full refund will be issued to your e-wallet account.

6. Prices and Payment

All prices displayed on the website are in Euro (€).

Prices include VAT where applicable unless otherwise stated.

Accepted payment methods may include:

  • Credit/Debit Cards
  • Other payment methods shown at checkout

Payment must be received in full before products are dispatched.

7. Delivery

We deliver to the areas specified on our website.

Delivery times are estimates only and are not guaranteed.

We shall not be liable for delays caused by:

  • Traffic conditions;
  • Weather events;
  • Force majeure;
  • Incorrect delivery details supplied by the customer;
  • Circumstances beyond our reasonable control.

The customer is responsible for ensuring that delivery information is accurate.

If delivery cannot be completed due to incorrect information, additional delivery charges may apply.

8. Risk and Ownership

Risk in the goods passes to the customer upon delivery.

Ownership of goods remains with us until full payment has been received.

9. Consumer Rights and Right of Withdrawal

Consumers purchasing online may generally be entitled to withdraw from a distance contract within 14 days without providing a reason. [eccnetmalta.gov.mt],

However, certain products are legally exempt from the cooling-off period, including goods liable to deteriorate or expire rapidly. Fresh flowers, Plants and similar perishable products fall within this exemption. [eccnetmalta.gov.mt]

10. Fresh Flowers, Plants and Perishable Products

Due to their perishable nature:

  • Fresh flowers;
  • Floral arrangements;
  • Plants;
  • Fresh food products;
  • Other goods liable to deteriorate rapidly;

cannot be returned once delivered and are excluded from the statutory 14-day withdrawal period. [eccnetmalta.gov.mt]

No refunds will be provided where:

  • The customer changes their mind;
  • The recipient dislikes the product;
  • The customer failed to provide correct delivery details.

Customers must inspect deliveries immediately upon receipt.

Any complaints regarding damage, defects, or incorrect products must be reported within 24 hours of delivery.

Photographic evidence may be requested.

Where a complaint is verified, we may:

  • Replace the product;
  • Provide store credit;
  • Issue a partial or full refund to your e-wallet.

The remedy offered shall be at our reasonable discretion and in accordance with applicable law.

11. Faulty, Damaged or Incorrect Goods

If goods arrive damaged, defective, or substantially different from the order placed, please contact us immediately.

Where legally required and after verification, we may:

  • Repair the item;
  • Replace the item;
  • Offer a refund.

Nothing in these Terms excludes your statutory rights relating to non-conforming goods.

12. Cancellations

Orders may be cancelled before preparation or dispatch.

Once flower arrangements have been prepared, processed, or dispatched, cancellation may no longer be possible.

Where cancellation is accepted after payment processing, any third-party processing fees incurred may be deducted where legally permissible.

13. Gift Cards and Promotional Vouchers

Gift cards and promotional vouchers:

  • Cannot be exchanged for cash.
  • Must be used before their expiry date.
  • May only be used according to the conditions stated at issue.
  • Lost or stolen vouchers may not be replaced.

14. Customer Accounts

Where customer accounts are offered:

You are responsible for:

  • Maintaining confidentiality of login details.
  • Restricting access to your account.
  • All activities occurring under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

15. Intellectual Property

All website content including:

  • Logos;
  • Text;
  • Product descriptions;
  • Images;
  • Graphics;
  • Designs;

is owned by or licensed to us and is protected by copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written consent.

16. Website Use

You agree not to:

  • Use the website unlawfully;
  • Upload malicious software;
  • Attempt unauthorized access to systems;
  • Interfere with website functionality;
  • Use automated systems to scrape website content.

We reserve the right to restrict access to users who breach these Terms.

17. Limitation of Liability

To the fullest extent permitted by Maltese law:

We shall not be liable for:

  • Indirect losses;
  • Consequential losses;
  • Loss of profits;
  • Loss of business opportunities;
  • Loss of goodwill.

Our liability shall not exceed the amount paid for the relevant order.

Nothing in these Terms excludes liability for:

  • Fraud;
  • Gross negligence;
  • Death or personal injury caused by our negligence;
  • Any liability that cannot legally be excluded.

18. Force Majeure

We shall not be liable for any failure or delay resulting from circumstances beyond our reasonable control, including:

  • Natural disasters;
  • War;
  • Civil unrest;
  • Strikes;
  • Transport disruptions;
  • Government restrictions;
  • Utility failures.

19. Privacy and Data Protection

We process personal data in accordance with:

  • The General Data Protection Regulation (EU) 2016/679 (GDPR);
  • Applicable Maltese data protection legislation;
  • Our Privacy Policy.

By using our website, you acknowledge that personal data may be processed for order fulfillment, customer service, legal compliance, and legitimate business purposes.

20. Cookies

Our website uses cookies to improve functionality and user experience.

Further information is available in our Cookie Policy.

21. Third-Party Links

The website may contain links to third-party websites.

We are not responsible for:

  • Their content;
  • Security;
  • Privacy practices;
  • Availability.

Accessing third-party websites is at your own risk.

22. Complaints

Complaints should be submitted to:

Email: [info@innogreens.com]

Telephone: [+356 21485485]

We aim to respond within a reasonable period and seek an amicable resolution whenever possible.

23. Governing Law

These Terms and Conditions are governed by the laws of Malta.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Maltese Courts.

Consumer rights granted under mandatory Maltese and European Union legislation remain unaffected.

24. Amendments

We reserve the right to amend these Terms and Conditions at any time.

The latest version will always be available on our website.

Continued use of the website following amendments constitutes acceptance of the updated Terms.

25. Contact Details

For any questions regarding these Terms and Conditions, please contact:

Innovative Greens Ltd

Address: [48 Triq Dun Rene Cilia, Qormi]

Email: [info@innogreens.com]

Telephone: [+356 21485485]

Website: [innogreens.com]

Florist-Specific Notice

Fresh flowers, bouquets, flower arrangements, plants, and other perishable products are non-returnable and exempt from the 14-day cooling-off period under applicable consumer legislation governing goods liable to deteriorate or expire rapidly. [eccnetmalta.gov.mt]

This does not affect the customer's rights regarding products that are damaged, defective, or not supplied as ordered.